Comments on: Internet Librarian 2009 http://strangelibrarian.org/2009/11/internet-librarian-2009/ playing in the waves since 1982 Mon, 21 May 2012 11:39:41 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: sarah dooley http://strangelibrarian.org/2009/11/internet-librarian-2009/comment-page-1/#comment-2067 sarah dooley Sat, 14 Nov 2009 20:18:46 +0000 http://strangelibrarian.org/?p=509#comment-2067 thanks for this post--lots of helpful stuff in here. i second the recommendation for steve krug's book--reading it is part of the basic training at the web development company i work for, and we come back to his ideas all the time. i'll have to give 'letting go of the words' a try next. i especially like the point here about focusing on customers and problem solving, and remembering that the technology is just a tool for accomplishing those goals. although i'm not in library science, this is still very relevant to the kinds of advice my clients need about engaging with their customers online. (ie, you shouldn't start a blog because your competitor has one, or set up a facebook page because facebook is so popular--you should do those things if they're a good way of joining the conversations you want to be a part of and engaging the people who are important to your business.) thanks for this post–lots of helpful stuff in here. i second the recommendation for steve krug’s book–reading it is part of the basic training at the web development company i work for, and we come back to his ideas all the time. i’ll have to give ‘letting go of the words’ a try next.

i especially like the point here about focusing on customers and problem solving, and remembering that the technology is just a tool for accomplishing those goals. although i’m not in library science, this is still very relevant to the kinds of advice my clients need about engaging with their customers online. (ie, you shouldn’t start a blog because your competitor has one, or set up a facebook page because facebook is so popular–you should do those things if they’re a good way of joining the conversations you want to be a part of and engaging the people who are important to your business.)

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