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praise!

“Awesome post” – David Lankes

“Required reading for my staff”- Amy Greenland, Library Director

“Excellent and Amen!” – Andy Woodworth

about me

Hi there! I’m Julie. Nice to meet you. 

I am an Adjunct Professor at the University of Maryland iSchool, Customer Service Advocate, and a consultant to a wide array of organizations with a wide array of challenges.

Customer service and magic are very important to me. I have a low tolerance for bad service and am always trying to help people and organizations be better at it. i think it’s a no-brainer and is really an achievable art form that includes relationships between people, an understanding of communication and an alignment of services, products, visions and technology. And magic is that extra bit of pixie dust that makes the world that much better. (file all this under customer experience design)

If you’d like to learn a little more, you can head on over to LinkedIn. You can also see my talks and papers.

Other hats i wear include artist, dancer, advice-giver, water lover, zen seeker, information finder, builder of stuff and all around renaissance woman.

standard disclaimer

The opinions expressed on this blog are my own and do not represent those of my current, future or previous employers or the organizations with which I affiliate. I retain the right to delete any comment for whatever reason my heart desires.

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