Posts from the ‘customer service’ Category
- 02.6.13If I ran a library…
- 62.5.13on building relationships
- 312.22.12zappos: customer service perfection
- 012.21.11the simple pleasure of consistent design
- 011.14.11listening & acting: providing excellent customer service
- 39.19.11changes to Netflix & thoughts about pain
- 08.22.11your customers- in two years.
- 02.2.11AOL only loves money. (a lesson in being available)
- 01.5.11why i <3 apple
- 510.13.10what your signage says about you
- 98.17.10the future of the library
- 19.4.09all alone with information (or, how everyone needs to see their customers)
- 08.19.09saving money, one phone call at a time
- 16.6.09last one out, get the lights /or closing time customer service
- 45.6.09Publication FAIL: offer everything free online full text or go away.
- 65.3.09Lessons from the library booth at a local festival: or how not to engage customers
- 24.15.09a few guiding principles (or the quotes on my desk)
- 04.15.09don’t put your customers on hold, call them back!
- 14.15.09a word about doing things online (or If i can’t pay online, you’re saying you dont want your $)
- 44.1.09it’s not virtual reference or how not to be a robot
- 14.1.09a thought on language (and signs)
- 83.18.09from ugly to beautiful: a remake of library signage
- 31.1.09Captain Service born in the new year. Or Bad Service at Baltimore’s “premier gay club”.
- 09.25.08DHL should be renamed DH-FAIL!
