Posts from the ‘interpersonal com’ Category
- 19.4.09all alone with information (or, how everyone needs to see their customers)
- 34.1.09it’s not virtual reference or how not to be a robot
- 17.10.08No time to think: Communication in the electronic era
- 07.10.08Don’t vm or em me! Or how to communicate without going crazy
- 06.18.08You are the Future of Libraries, no pressure (or Be the conversation people)
- 05.11.07how do you control quality in a consortium of many orgs?
- 03.27.07using humor with customers

