Posts from the ‘customer service’ Category
- 07.10.08Don’t vm or em me! Or how to communicate without going crazy
- 06.18.08You are the Future of Libraries, no pressure (or Be the conversation people)
- 36.6.08Pecha Kucha night at Princeton Public Library or 6.40mins until applause
- 45.28.08the perception of librarians Or so you like to read
- 05.21.08Library as Experience, Or the easy stuff should all be done online
- 13.28.08The Best Customer Service Experience, Ever.
- 03.24.08Book lending; Netflix style
- 03.21.08Getting customers to conform, or not.
- 43.21.08Good Customer Service is never saying “no.”
- 43.3.08It really is all about the Magic.
- 01.18.08Anticipating our customers (or Winter weather gets me thinking)
- 010.18.07fun with websites and what i was going to post
- 010.9.07Press 1 if you hate automated customer service
- 010.4.07Why SecondLife?
- 19.28.07quality review: the desire to “read everything”
- 09.13.07the perfect help form
- 09.7.07Slam the Boards update: we’re on the Yahoo! answers blog
- 28.24.07“Vice President, Customer Experience”
- 18.21.07Go into details on your own time, not the customers.
- 08.17.07“you’re the 4th person I’ve talked to”
- 88.15.07IM versus Chat: What’s better for customer service?
- 27.24.07In progress: Reference 2.0 discussion
- 06.13.07Everything to Everyone (is it possible to be)
- 06.7.07the molecular structure of car titles