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Talks & Papers

2013

November 6 - Steal These Ideas: 11 Free Marketing Strategies to Try Today (Expanded Edition). Tech and Social Change.

April 9 – Innovative & Awesome Tech, Tuesday Night Program. Computers in Libraries.

March 28 - Guest Lecture on Maryland AskUsNow! and virtual reference services. Rutgers University.

2012

October 24 - Steal these Ideas: 11 Free Marketing Strategies to Try Today. Internet Librarian.

June 23 - Are Virtual Reference Services Worth the Effort? You Betcha! American Library Association Annual Conference.

May 11 – Steal these Ideas: 11 Free Marketing Strategies To Try Today. Maryland Library Association Conference.

May 11 – Google Plus or Google Minus. Maryland Library Association Conference.

May 10 – Yar! Thar be sharks about! Maryland Library Association Conference.

May 10 - The Ties that Bind. (Social Media) Maryland Library Association Conference.

April 13 – Yar! Thar be sharks about!: Understanding the role of libraries in online discourse, civility and anonymity. WNYLRC Virtual Reference Conference.

March 24 – Connecting Communities with Legal Resources. Computers in Libraries.

March 23 - Steal these Ideas: 11 Free Marketing Strategies to Try Today. Computers in Libraries.

March 22 – Google Plus or Google Minus: Is Google’s latest foray into the world of social networking a boon or bust for user privacy? Computers in Libraries

March 5 – Guest Lecture on Maryland AskUsNow! and virtual reference services. Rutgers University.

February 2 – Managing Information. UMD iSchool iClub.

February 2 – Rude behavior online and what askON and AskUsNow! are doing about it. Ontario Library Association SuperCon. w/ Jan Dawson, Knowledge Ontario.

2011

November 7 - Guest Lecture on Maryland AskUsNow! and virtual reference services. Rutgers University.

November 1 - Guest Lecture on Maryland AskUsNow! and virtual reference services. Rutgers University.

August 25 – Guest Lecture (taped interview) on Maryland AskUsNow! and virtual reference services. Rutgers University.

May 25 – Getting Started with Virtual Reference. National Archives and Records Administration.

March 3 – Personal Branding for the New Librarian. University of Maryland Student Chapter, American Library Association

2010

October 19 – Customer Service as Advocacy. United States Army Medical Research and Materiel Command Library Workshop

2009

Trujillo Gonzalez, Adriana, Vincci Kwong, Julie Strange, and Julie Yen. A Guide to Excellent Creative Business Libraries and Business Centers. Reference and User Services Quarterly. 48.3 (2009): 232-238.

November 8 – Tuesday Tech Talk on Twitter @ Princeton Public Library w/ Amy Kearns (CJLRC)

October 26 – Tweet What? 6 Sweet Ways to Connect with Your Customers in 140 Characters or Less for Internet Librarian, Monterey, CA w/ Amy Kearns (CJLRC)

August 25 – Tweet What? 6 Sweet Ways to Connect with Your Customers in 140 Characters or Less webinar for the South Jersey Regional Library Cooperative w/ Amy Kearns (CJLRC)

July 11 – Using Web 2.0 to strengthen External Support for VR Services. Opening Speaker for the American Library Association (ALA) Reference and User Services Association (RUSA) Machine Assisted Reference Section (MARS) Virtual Reference Discussion Group @ALA Annual, Chicago

May 15 – This is Why I Got Into library Work: How Virtual Reference IS The Future of Libraries. for Maryland Library Association Conference, Ocean City w/ Stephanie Petruso (AACPL), Kendra Frost (HCPL), & Jess Chaiken (NARIC)

Now! That’s What I Call Customer Service! for Maryland Library Association Conference, Ocean City w/ Cathay Crosby (AskUsNow!)

April 29 – Tweet What!? 6 Sweet Ways to Connect with Your Customers in 140 Characters or Less for New Jersey Library Association w/ Amy Kearns (CJLRC)

March 17 – Virtual Communication Skills. Online Talk for the CJRLC Technology Group with Beth Cackowski, Q&ANJ.org

2008

August 4 – Ready, Set, Go! 90 Minutes to a Collaborative Virtual Reference Service Panel @ A Reference Renaissance in Denver, CO w/ Beth Cackowski of QandANJ, Laura Osterhout of AskUs24/7 (NY), and Vince Mariner of AskHere PA. View the presentation in Adobe Acrobat (.pdf), PowerPoint Show (.pps), or PowerPoint Presentation (.ppt) formats. Get additional information and links at askusnow.info/denver08

June 28 – QuestionPoint Best Practices Panel @ ALA Annual, Anaheim, CA w/ Beth Cackowski of QandANJ and Mark-Beatty of AskAway in Wisconsion

June 27 – Emerging Leaders Poster Session @ ALA Annual, Anaheim, CA w/ Vincci Kwong (Indiana University South Bend), Adriana Trujillo (Texas A&M University Libraries), and Julie Yen (University of Illinois at Urbana-Champaign). see photos on Flickr.

June 3 – Tuesday Tech Talk @ Princeton Public Library w/ Peter Bromberg, Romina Gutierrez, Janie Hermann, Bob Keith, and John LeMasney
Virtual Reference Pecha Kucha slides (.pps)
Virtual Reference Pecha Kucha talk (.pdf)
See the video of my portion on blip.tv.

April 30 – Twitter Presentation (.pdf) with Participants Guide (.pdf). my 20 minute final teach-back project for the “How to Develop and Deliver Synchronous Training” online class. You can view the live presentation with all the classroom interaction using the archived copy. You will be taken to the Wimba classroom (no download needed, but you may have to run a setup wizard to make sure you’re ready to roll. The archive you’ll be taken to is the entire online class that day, mine being the last. If you scroll through the slide links on the left, click on the “Power Point Presentation” at time 42.30 that comes directly before “What is Twitter” at time 43.50. (You may have to scroll to the right of that frame to see the times.) A pop up window might show, but the presentation will have started so just close the pop up and enjoy. My presentation is only 20 minutes.

2007

April 17 – Virtual Reference (.pps), Slides with Notes (.pdf) part of “Reaching Out Beyond the Walls: Virtual Reference, Myspace and Second Life” an OCLC CAPCON event @ Computers in Libraries w/ Maryann Sheehan, Information Central at Fairfax County Public Library and Gale Zasada, Library Associate at the West County Area Library in Anne Arundel County.

September 19 – Eliminating Barriers to Service with Lightweight Chat (.pps) Information about the recording can be found on the QuestionPoint Blog.
Webinar for QuestionPoint with Catherine Durivage (Library Program Director, Minnesota Braille and Talking Book Library), Heather Muller (formerly Statewide VR Coordinator, Washington State Library), and Joe Thompson (Project Coordinator, Maryland AskUsNow!)

September 20- Accessible Online Book Sources (.pps) Streaming audio with text chat and co-browsing (playback time of 53 minutes) Downloadable MP3 audio recording (12.2 MB; playback time of 53 minutes) Presentation through OPAL with InfoEyes Librarians Donna Cirenza (Assistant Director, Tennessee Library for the Blind and Physically Handicapped) and Catherine A. Durivage (Library Program Director, Minnesota Braille and Talking Book Library).

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