Posts tagged ‘23things’

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• recently…

  • witnessed: the future of medical information is here
  • play in unexpected places: google doodles
  • the simple pleasure of consistent design
  • listening & acting: providing excellent customer service
  • a manifesto on free radicals
  • on form and function

• a long, long time ago...

  • ► 2012
    • ► January 2012
    • • witnessed: the future of medical information is here
  • ► 2011
    • ► December 2011
    • • play in unexpected places: google doodles
      • the simple pleasure of consistent design
    • ► November 2011
    • • listening & acting: providing excellent customer service
      • a manifesto on free radicals
    • ► October 2011
    • • on form and function
      • Shazam!: audio qr codes
    • ► September 2011
    • • changes to Netflix & thoughts about pain
      • epiphany. minimalist style.
    • ► August 2011
    • • my first earthquake
      • your customers- in two years.
      • "the knowledge moved"
    • ► July 2011
    • • "687 friends on facebook" (or, some thoughts on first world problems)
      • on surfing and life
      • why life is a little unsatisfying
    • ► June 2011
    • • Enter Professor Strange
    • ► May 2011
    • • the fallout from changing devices
    • ► April 2011
    • • after a decade, moves to end (and save) an important library service
    • ► March 2011
    • • finally, an option for online chat help when you are in crisis
      • understanding and creating your personal brand
      • we are GO for Launch
    • ► February 2011
    • • AOL only loves money. (a lesson in being available)
    • ► January 2011
    • • honoring the past: a lesson in change
      • try again, buddy. a note on libraries and books
      • a winter rebellion. and pancakes
      • victim: serendipity
      • transitioning back to paper (or my first diy of 2011)
      • why i <3 apple
  • ► 2010
    • ► October 2010
    • • what your signage says about you
      • Sending our thoughts and prayers to Maurice and his family
      • 10 tips for finding your groove and getting sh*t done
    • ► September 2010
    • • 10 tips for landing a job interview
    • ► August 2010
    • • the future of the library
    • ► June 2010
    • • Why we should stop caring about e-books versus "real" books
      • visualizing our worlds in 3D
    • ► May 2010
    • • Social Media is the Biggest Shift Since the Industrial Revolution
    • ► April 2010
    • • solution for libraries: digital photo frames
      • every day is a new one
      • It's time to move on (updated)
    • ► March 2010
    • • How Libraries Stack Up (OCLC report)
      • Information Access Failure
    • ► February 2010
    • • On memories and daydreaming
      • the snowpocalypse of Feb 6th 2010
      • I hear it's going to snow.
    • ► January 2010
    • • (geolocation + augmented reality + QR codes) libraries
      • Library Day in the Life: Highlighter Day
      • thoughts on charity
      • T is for Training Questionapalooza v 1.1
      • do you create space for learning opportunities?
  • ► 2009
    • ► December 2009
    • • the world glows as we all reflect (or Happy New Year!)
      • a challenge. (and an update.)
    • ► November 2009
    • • Jack Dorsey, on Twitter (advice for business and life)
      • Internet Librarian 2009
      • choices (or being true to your colors)
    • ► October 2009
    • • Library 101!!
      • the boy who harnessed the wind (or why information (and libraries) are important)
      • Silly Hat Day. Bc laughter is good for you
      • Rally around real Health Care Reform
      • 10 reasons i almost didn't come home
    • ► September 2009
    • • smart phones: one year and dead
      • i have seen the future, and it's a mess
      • all alone with information (or, how everyone needs to see their customers)
    • ► August 2009
    • • saving money, one phone call at a time
      • thoughts on seeing clearly
    • ► July 2009
    • • this librarian life: round 3 (the rest of the week)
      • 2nd annual "this librarian life" (or, monday's that fly by)
      • i can't see your @replies (or a plea for a twitter app)
      • Happy 123456789 Day!
    • ► June 2009
    • • (un)fit to be distracted... or the end of the world
      • land of the lost loved products
      • i finally have help: a review of Alice.com
      • last one out, get the lights /or closing time customer service
    • ► May 2009
    • • The search for the extra endings (or How i came to see Wolverine 3 times in a week)
      • Publication FAIL: offer everything free online full text or go away.
      • Lessons from the library booth at a local festival: or how not to engage customers
    • ► April 2009
    • • a few guiding principles (or the quotes on my desk)
      • don't put your customers on hold, call them back!
      • a word about doing things online (or If i can't pay online, you're saying you dont want your $)
      • Dropbox: my new favorite tool
      • strangelibrarian.org getting an overhaul
      • CIL2009: additional highlights, thoughts & links
      • it's not virtual reference or how not to be a robot
      • a thought on language (and signs)
      • CIL2009: Best of the web
    • ► March 2009
    • • cil2009: 25 ideas for collaborating in 40 mins
      • cil2009: Webdesign pitfalls
      • CIL2009: Monday Morning Keynote, Lee Rainie: or how to be a node in ppl's networks
      • why redesign when you can rss? or a little change goes a long way
      • from ugly to beautiful: a remake of library signage
      • bios never seem to mention virtual reference
    • ► February 2009
    • • this librarian life: day 5
      • this librarian life: day 4
    • ► January 2009
    • • this librarian life: day zero, one, two, & three (or my trip to ALA Denver)
      • the rules of shipping. or a guide for boys*
      • The Rules of Ice Or a Guide for Southerners
      • symptoms of a very broken world
      • ToDo: 2009
      • saving the world: one plastic cup at a time
      • Captain Service born in the new year. Or Bad Service at Baltimore's "premier gay club".
  • ► 2008
    • ► November 2008
    • • Using Holidays to Market reference service
      • In Memoriam
      • Reference Extract: in the right direction (updated)
      • ReferenceExtract: missing the point
      • A Question of Love
      • Democracy in Action
      • Vote tomorrow, November 4th!
    • ► October 2008
    • • How to operate in uncertainty
      • A Special Comment from Keith Olbermann
      • Soft and fluffy: I'm adopting a bunny
    • ► September 2008
    • • DHL should be renamed DH-FAIL!
      • List of "best reference websites" not online. Local librarian declares epic fail.
      • Plugins: for when you actually have stuff to do
      • How I Got Started Blogging (or Filling my need for public approval) ;-)
      • Mama's got a brand new bag
      • Chrome Love... and Hate: my short review of Google's new browser
      • blatent self promotion... but for a good cause.
      • my thoughts on last night's RNC
    • ► August 2008
    • • How I stumbled into libraryland and didn't trip
      • Reference Renaissance Conference Or Reference is thriving
    • ► July 2008
    • • my 2 year love affair with a pair of shoes or City Girls and Country Boots
      • A day in the life of a librarian Or You got a masters for that? (day1)
      • Project management in a digital age or Whatever it is, it's not working
      • VHS, DVD, and Beta, Oh my! Or what to do with old media
      • Xtreme Customer Service or TTWWADI must die.
      • You've got the right stuff... 15 years later
      • No time to think: Communication in the electronic era
      • Don't vm or em me! Or how to communicate without going crazy
      • An email from the airlines or Help Gas Prices Not Suck
      • California Dreamin' on such an overcast day
    • ► June 2008
    • • my ala schedule or how to jam pack your conferences
      • Coping with Burnout (or how to stay aflame)
      • ALA's Event Planning website Or how NOT to design an interface
      • You are the Future of Libraries, no pressure (or Be the conversation people)
      • Changing screennames or Fembrarians want to be Guybrarians?
      • "Focusing distractions" or turn it up, i can't concentrate
      • Pecha Kucha night at Princeton Public Library or 6.40mins until applause
      • Foresight 2020- Scenario Planning: Learning to Think in the Future Tense
    • ► May 2008
    • • Indiana Jones 4 sucked or why we gouged our eyes out
      • the perception of librarians Or so you like to read
      • Words of Wisdom Or Life According to GraphJam
      • Library as Experience, Or the easy stuff should all be done online
      • Facebook in Real Life
      • How do you stay organized?
      • Reference Renaissance registration now open!
    • ► April 2008
    • • why last-minute is still my friend
      • Happy Birthday, Mom! or Strange traditions
      • CIL2008: the Rundown
      • CIL2008: the 'lights
      • Computers in Libraries: Teens are users
      • Govt funded health database sets "abortion" as Stop Word
      • I'm finally moving to California
    • ► March 2008
    • • The Best Customer Service Experience, Ever.
      • Book lending; Netflix style
      • Getting customers to conform, or not.
      • Spring Cleaning
      • Good Customer Service is never saying "no."
      • It really is all about the Magic.
    • ► January 2008
    • • The problem with stock clip art (or damn you, tutor.com)
      • Death sheds new light on the purpose of relationships
      • Not Interested: connecting to a librarian in social web spaces
      • Anticipating our customers (or Winter weather gets me thinking)
      • ALAMW08 (or another reason why i love my job)
      • Links and thoughts for Sunday morning (or Electrocuting elephants and how Scrubs episodes offer insight into life)
      • Trouble in Toys R Us (or Flashback to the 1950s)
      • Slow Down
      • Get over it: "Pay for blog feeds? yuck!"
      • Feed Weeding: Why can't Google reader be iTunes-smart?
      • Happy 08! (revised)
  • ► 2007
    • ► December 2007
    • • Writing Bad Emails: or why I turned off MySpace alerts
      • OCLC's World Map
      • They are not the hell your whales (or learning how to use profanity)
    • ► November 2007
    • • Privacy and recognition
      • Net Neutrality: Save the Internet
      • Help a Brother Out
      • a rant on online presence(s)- how to control it and what happens in 2030
      • Maryland Library Leadership Institute: some reflections
    • ► October 2007
    • • on the way to mold my leader-self
      • fun with websites and what i was going to post
      • Stigmatizing women's bodies
      • how the lack of exposition makes for a good laugh
      • Moving on
      • Google as Big Brother?
      • Press 1 if you hate automated customer service
      • if i won the lottery
      • overhearing things: CIL07
      • ALA Emerging Leaders (or how I changed the world)
      • Internet Desintation
      • Why SecondLife?
    • ► September 2007
    • • quality review: the desire to "read everything"
      • 23 things: week 9, thing 22
      • 23 things: week 6, thing 13 & 14 (tagging)
      • 23 things: week 5, things 10-12 (play time!)
      • 23 things: week 4, thing 9 (other people's blogs)
      • 23 things: week 4, thing 8 (feeds)
      • 23 things: week 3, thing 7 (twitter)
      • 23 things: week 3, thing 6 (photo mashups)
      • Google turns 9
      • Back to back presentations
      • self realization: books and the librarian
      • the perfect help form
      • Deciding on your vote
      • smell your e-world
      • twittering ruining blogging
      • The Mindset List for the class of 2011
      • Slam the Boards update: we're on the Yahoo! answers blog
    • ► August 2007
    • • "Vice President, Customer Experience"
      • 23 things: week 3, thing 5 (365 photo projects)
      • Go into details on your own time, not the customers.
      • Back from Boston
      • "you're the 4th person I've talked to"
      • IM versus Chat: What's better for customer service?
      • sometimes you win
      • Sparky Awards: the value of info sharing
      • September 10th: Slam the Boards Day!
    • ► July 2007
    • • In progress: Reference 2.0 discussion
      • Read to Succeed: NYT article on the personal libraries of CEOs
      • Mike Rowe's television past
      • tinkering with themes
      • QR Codes and libraries
      • 37 sites to know and try
    • ► June 2007
    • • Conform to the computer's organization method no longer!
      • Where I am Online
      • new toy
      • Off to ALA!
      • Happy Birthday to me!
      • "Libraries are Awesome!"
      • Everything to Everyone (is it possible to be)
      • make love not war (but only if you're an enemy)
      • what the world eats
      • my friends = genius
      • the molecular structure of car titles
      • I'm being stalked by Dell
      • 8 things
      • 23 Things: Week 1, Thing 1 & 2 (an intro)
      • 23 things: week 2, things 2 & 3 (blogging)
      • my hard drive went kaput
    • ► May 2007
    • • 23 Things
      • rethinking ourselves...
      • I'm not a bad friend... really.
      • if it can go wrong, it will.
      • OneLook.com: new favorite online dictionary
      • it's not Baltimore
      • how do you control quality in a consortium of many orgs?
      • MLA pics
      • Press: CIL presentation
      • Elation in the Banana Republic dressing room
      • my first podcast
    • ► April 2007
    • • my CiL panel presentation
      • a word on Geico commercials
      • CiL Link Dump
      • CiL Quote Highlights
      • tragedy happens while the world works
      • Computers in Libraries, 2007
      • anyone up for a swim?
      • no time like the present
      • (inter)national virtual reference service?
      • Facing the Unknown
      • thoughts about VR
      • rapid fire vol 1: librariness
    • ► March 2007
    • • your dream Jeopardy! board
      • using humor with customers
      • no fun being sick
      • talk about motivation
      • Death to Radio Streams?
      • 100% bitch
      • presentation at Computers in Libraries
      • lunch breaks
      • since i can't eat it...
    • ► February 2007
    • • music & lyrics
      • 2007 eVisioning: the future of Maryland libraries

• Tags

  23things ALA2008 books change cil2007 cil2008 cil2009 conversion cowboy boots customer service design digital conversion digitize dvd experience buying gcal gmail google green information access libraries library librarydayinthelife Lucchese marketing mla2007 new years eve organization plugins privacy productivity product review qr codes reference extract rules signage snowpocalypse techtools travel twitter verizon vhs video virtual reference women

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