Posts tagged ‘customer service’

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• recently…

  • Roger Ebert and the importance of living
  • a love story (reminders of life while spring cleaning)
  • there’s an illegal market in the deep web. and they’re selling books.
  • celebrating 6 years with a little communication
  • 6 daily self care rituals you will want to try
  • sometimes your body knows something you don’t

• a long, long time ago...

  • ► 2013
    • ► April 2013
    • • Roger Ebert and the importance of living
    • ► March 2013
    • • a love story (reminders of life while spring cleaning)
      • there's an illegal market in the deep web. and they're selling books.
    • ► February 2013
    • • celebrating 6 years with a little communication
      • 6 daily self care rituals you will want to try
      • sometimes your body knows something you don't
      • perhaps a few too many words on "balance"
      • Google Hangouts: so much gold
      • If I ran a library...
      • on building relationships
    • ► January 2013
    • • a pep talk
      • go, live your dreams.
  • ► 2012
    • ► December 2012
    • • zappos: customer service perfection
      • reflection 2012
      • on gratitude
      • the person you can't say no to
    • ► November 2012
    • • so i'm gonna try something...
      • a few thoughts on Pinterest
      • the benefits of timers
    • ► July 2012
    • • we are infinite and infinitesimal
    • ► May 2012
    • • How to be successful.
    • ► January 2012
    • • witnessed: the future of medical information is here
  • ► 2011
    • ► December 2011
    • • play in unexpected places: google doodles
      • the simple pleasure of consistent design
    • ► November 2011
    • • listening & acting: providing excellent customer service
      • a manifesto on free radicals
    • ► October 2011
    • • on form and function
      • Shazam!: audio qr codes
    • ► September 2011
    • • changes to Netflix & thoughts about pain
      • epiphany. minimalist style.
    • ► August 2011
    • • my first earthquake
      • your customers- in two years.
      • "the knowledge moved"
    • ► July 2011
    • • "687 friends on facebook" (or, some thoughts on first world problems)
      • on surfing and life
      • why life is a little unsatisfying
    • ► June 2011
    • • Enter Professor Strange
    • ► May 2011
    • • the fallout from changing devices
    • ► April 2011
    • • after a decade, moves to end (and save) an important library service
    • ► March 2011
    • • finally, an option for online chat help when you are in crisis
      • understanding and creating your personal brand
      • we are GO for Launch
    • ► February 2011
    • • AOL only loves money. (a lesson in being available)
    • ► January 2011
    • • honoring the past: a lesson in change
      • try again, buddy. a note on libraries and books
      • a winter rebellion. and pancakes
      • victim: serendipity
      • transitioning back to paper (or my first diy of 2011)
      • why i <3 apple
  • ► 2010
    • ► October 2010
    • • what your signage says about you
      • Sending our thoughts and prayers to Maurice and his family
      • 10 tips for finding your groove and getting sh*t done
    • ► September 2010
    • • 10 tips for landing a job interview
    • ► August 2010
    • • the future of the library
    • ► June 2010
    • • Why we should stop caring about e-books versus "real" books
      • visualizing our worlds in 3D
    • ► May 2010
    • • Social Media is the Biggest Shift Since the Industrial Revolution
    • ► April 2010
    • • solution for libraries: digital photo frames
      • every day is a new one
      • It's time to move on (updated)
    • ► March 2010
    • • How Libraries Stack Up (OCLC report)
      • Information Access Failure
    • ► February 2010
    • • On memories and daydreaming
      • the snowpocalypse of Feb 6th 2010
      • I hear it's going to snow.
    • ► January 2010
    • • (geolocation + augmented reality + QR codes) libraries
      • Library Day in the Life: Highlighter Day
      • thoughts on charity
      • T is for Training Questionapalooza v 1.1
      • do you create space for learning opportunities?
  • ► 2009
    • ► December 2009
    • • the world glows as we all reflect (or Happy New Year!)
      • a challenge. (and an update.)
    • ► November 2009
    • • Jack Dorsey, on Twitter (advice for business and life)
      • Internet Librarian 2009
      • choices (or being true to your colors)
    • ► October 2009
    • • Library 101!!
      • the boy who harnessed the wind (or why information (and libraries) are important)
      • Silly Hat Day. Bc laughter is good for you
      • Rally around real Health Care Reform
      • 10 reasons i almost didn't come home
    • ► September 2009
    • • smart phones: one year and dead
      • i have seen the future, and it's a mess
      • all alone with information (or, how everyone needs to see their customers)
    • ► August 2009
    • • saving money, one phone call at a time
      • thoughts on seeing clearly
    • ► July 2009
    • • this librarian life: round 3 (the rest of the week)
      • 2nd annual "this librarian life" (or, monday's that fly by)
      • i can't see your @replies (or a plea for a twitter app)
      • Happy 123456789 Day!
    • ► June 2009
    • • (un)fit to be distracted... or the end of the world
      • land of the lost loved products
      • i finally have help: a review of Alice.com
      • last one out, get the lights /or closing time customer service
    • ► May 2009
    • • The search for the extra endings (or How i came to see Wolverine 3 times in a week)
      • Publication FAIL: offer everything free online full text or go away.
      • Lessons from the library booth at a local festival: or how not to engage customers
    • ► April 2009
    • • a few guiding principles (or the quotes on my desk)
      • don't put your customers on hold, call them back!
      • a word about doing things online (or If i can't pay online, you're saying you dont want your $)
      • Dropbox: my new favorite tool
      • strangelibrarian.org getting an overhaul
      • CIL2009: additional highlights, thoughts & links
      • it's not virtual reference or how not to be a robot
      • a thought on language (and signs)
      • CIL2009: Best of the web
    • ► March 2009
    • • cil2009: 25 ideas for collaborating in 40 mins
      • cil2009: Webdesign pitfalls
      • CIL2009: Monday Morning Keynote, Lee Rainie: or how to be a node in ppl's networks
      • why redesign when you can rss? or a little change goes a long way
      • from ugly to beautiful: a remake of library signage
      • bios never seem to mention virtual reference
    • ► February 2009
    • • this librarian life: day 5
      • this librarian life: day 4
    • ► January 2009
    • • this librarian life: day zero, one, two, & three (or my trip to ALA Denver)
      • the rules of shipping. or a guide for boys*
      • The Rules of Ice Or a Guide for Southerners
      • symptoms of a very broken world
      • ToDo: 2009
      • saving the world: one plastic cup at a time
      • Captain Service born in the new year. Or Bad Service at Baltimore's "premier gay club".
  • ► 2008
    • ► November 2008
    • • Using Holidays to Market reference service
      • In Memoriam
      • Reference Extract: in the right direction (updated)
      • ReferenceExtract: missing the point
      • A Question of Love
      • Democracy in Action
      • Vote tomorrow, November 4th!
    • ► October 2008
    • • How to operate in uncertainty
      • A Special Comment from Keith Olbermann
      • Soft and fluffy: I'm adopting a bunny
    • ► September 2008
    • • DHL should be renamed DH-FAIL!
      • List of "best reference websites" not online. Local librarian declares epic fail.
      • Plugins: for when you actually have stuff to do
      • How I Got Started Blogging (or Filling my need for public approval) ;-)
      • Mama's got a brand new bag
      • Chrome Love... and Hate: my short review of Google's new browser
      • blatent self promotion... but for a good cause.
      • my thoughts on last night's RNC
    • ► August 2008
    • • How I stumbled into libraryland and didn't trip
      • Reference Renaissance Conference Or Reference is thriving
    • ► July 2008
    • • my 2 year love affair with a pair of shoes or City Girls and Country Boots
      • A day in the life of a librarian Or You got a masters for that? (day1)
      • Project management in a digital age or Whatever it is, it's not working
      • VHS, DVD, and Beta, Oh my! Or what to do with old media
      • Xtreme Customer Service or TTWWADI must die.
      • You've got the right stuff... 15 years later
      • No time to think: Communication in the electronic era
      • Don't vm or em me! Or how to communicate without going crazy
      • An email from the airlines or Help Gas Prices Not Suck
      • California Dreamin' on such an overcast day
    • ► June 2008
    • • my ala schedule or how to jam pack your conferences
      • Coping with Burnout (or how to stay aflame)
      • ALA's Event Planning website Or how NOT to design an interface
      • You are the Future of Libraries, no pressure (or Be the conversation people)
      • Changing screennames or Fembrarians want to be Guybrarians?
      • "Focusing distractions" or turn it up, i can't concentrate
      • Pecha Kucha night at Princeton Public Library or 6.40mins until applause
      • Foresight 2020- Scenario Planning: Learning to Think in the Future Tense
    • ► May 2008
    • • Indiana Jones 4 sucked or why we gouged our eyes out
      • the perception of librarians Or so you like to read
      • Words of Wisdom Or Life According to GraphJam
      • Library as Experience, Or the easy stuff should all be done online
      • Facebook in Real Life
      • How do you stay organized?
      • Reference Renaissance registration now open!
    • ► April 2008
    • • why last-minute is still my friend
      • Happy Birthday, Mom! or Strange traditions
      • CIL2008: the Rundown
      • CIL2008: the 'lights
      • Computers in Libraries: Teens are users
      • Govt funded health database sets "abortion" as Stop Word
      • I'm finally moving to California
    • ► March 2008
    • • The Best Customer Service Experience, Ever.
      • Book lending; Netflix style
      • Getting customers to conform, or not.
      • Spring Cleaning
      • Good Customer Service is never saying "no."
      • It really is all about the Magic.
    • ► January 2008
    • • The problem with stock clip art (or damn you, tutor.com)
      • Death sheds new light on the purpose of relationships
      • Not Interested: connecting to a librarian in social web spaces
      • Anticipating our customers (or Winter weather gets me thinking)
      • ALAMW08 (or another reason why i love my job)
      • Links and thoughts for Sunday morning (or Electrocuting elephants and how Scrubs episodes offer insight into life)
      • Trouble in Toys R Us (or Flashback to the 1950s)
      • Slow Down
      • Get over it: "Pay for blog feeds? yuck!"
      • Feed Weeding: Why can't Google reader be iTunes-smart?
      • Happy 08! (revised)
  • ► 2007
    • ► December 2007
    • • Writing Bad Emails: or why I turned off MySpace alerts
      • OCLC's World Map
      • They are not the hell your whales (or learning how to use profanity)
    • ► November 2007
    • • Privacy and recognition
      • Net Neutrality: Save the Internet
      • Help a Brother Out
      • a rant on online presence(s)- how to control it and what happens in 2030
      • Maryland Library Leadership Institute: some reflections
    • ► October 2007
    • • on the way to mold my leader-self
      • fun with websites and what i was going to post
      • Stigmatizing women's bodies
      • how the lack of exposition makes for a good laugh
      • Moving on
      • Google as Big Brother?
      • Press 1 if you hate automated customer service
      • if i won the lottery
      • overhearing things: CIL07
      • ALA Emerging Leaders (or how I changed the world)
      • Internet Desintation
      • Why SecondLife?
    • ► September 2007
    • • quality review: the desire to "read everything"
      • 23 things: week 9, thing 22
      • 23 things: week 6, thing 13 & 14 (tagging)
      • 23 things: week 5, things 10-12 (play time!)
      • 23 things: week 4, thing 9 (other people's blogs)
      • 23 things: week 4, thing 8 (feeds)
      • 23 things: week 3, thing 7 (twitter)
      • 23 things: week 3, thing 6 (photo mashups)
      • Google turns 9
      • Back to back presentations
      • self realization: books and the librarian
      • the perfect help form
      • Deciding on your vote
      • smell your e-world
      • twittering ruining blogging
      • The Mindset List for the class of 2011
      • Slam the Boards update: we're on the Yahoo! answers blog
    • ► August 2007
    • • "Vice President, Customer Experience"
      • 23 things: week 3, thing 5 (365 photo projects)
      • Go into details on your own time, not the customers.
      • Back from Boston
      • "you're the 4th person I've talked to"
      • IM versus Chat: What's better for customer service?
      • sometimes you win
      • Sparky Awards: the value of info sharing
      • September 10th: Slam the Boards Day!
    • ► July 2007
    • • In progress: Reference 2.0 discussion
      • Read to Succeed: NYT article on the personal libraries of CEOs
      • Mike Rowe's television past
      • tinkering with themes
      • QR Codes and libraries
      • 37 sites to know and try
    • ► June 2007
    • • Conform to the computer's organization method no longer!
      • Where I am Online
      • new toy
      • Off to ALA!
      • Happy Birthday to me!
      • "Libraries are Awesome!"
      • Everything to Everyone (is it possible to be)
      • make love not war (but only if you're an enemy)
      • what the world eats
      • my friends = genius
      • the molecular structure of car titles
      • I'm being stalked by Dell
      • 8 things
      • 23 Things: Week 1, Thing 1 & 2 (an intro)
      • 23 things: week 2, things 2 & 3 (blogging)
      • my hard drive went kaput
    • ► May 2007
    • • 23 Things
      • rethinking ourselves...
      • I'm not a bad friend... really.
      • if it can go wrong, it will.
      • OneLook.com: new favorite online dictionary
      • it's not Baltimore
      • how do you control quality in a consortium of many orgs?
      • MLA pics
      • Press: CIL presentation
      • Elation in the Banana Republic dressing room
      • my first podcast
    • ► April 2007
    • • my CiL panel presentation
      • a word on Geico commercials
      • CiL Link Dump
      • CiL Quote Highlights
      • tragedy happens while the world works
      • Computers in Libraries, 2007
      • anyone up for a swim?
      • no time like the present
      • (inter)national virtual reference service?
      • Facing the Unknown
      • thoughts about VR
      • rapid fire vol 1: librariness
    • ► March 2007
    • • your dream Jeopardy! board
      • using humor with customers
      • no fun being sick
      • talk about motivation
      • Death to Radio Streams?
      • 100% bitch
      • presentation at Computers in Libraries
      • lunch breaks
      • since i can't eat it...
    • ► February 2007
    • • music & lyrics
      • 2007 eVisioning: the future of Maryland libraries

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